Frequently Asked Questions

Here are the answers to some of the questions you might have about booking and staying in the cottage.

Where can I park?
The gravel area in front of the front garden is shared between the first three cottages. You can always unload there and usually park there although this is not guaranteed as some give-and-take is required if all three are occupied at the same time. Occasionally it may be easier for you to park nearby where there is ample public parking. Parking is free on George Street, right next to the cottages but it does get busy during the daytime. Alternatively a number of Pay and Display car parks are just a short walk from the cottage.
What are the arrival and departure times? Can I arrive early or leave late?
You can arrive any time after 4.00pm on the first day of your stay. On your last morning of your holiday the cottage must be vacated no later than 10.00am. You can not usually arrive early or leave later as our cleaners will need clear access to the cottage to ensure it is ready for your, or the next guests, stay.
I have a dog. Do you allow pets?
Unfortunately pets are NOT allowed, even if they are small and well-behaved! Our daughter is allergic to them so we have to be strict. If you are allergic to animals you can be reassured that we never allow them to stay in the cottage.
It sleeps up to four but can we book with an additional small child / baby?
Nope, when we say four, we mean four. We wouldn’t want people to find staying in our cottage a squash and a squeeze.
Can extra guests stay overnight?
Only the number listed on the booking may stay overnight.
Can we stay for two nights at the weekend?
Yes of course, but you will need to book the three nights  – this ensures that you have the use of the cottage for the whole of the weekend. You can get the keys as early as you like if you are arriving on a Saturday or stay as late as you want if you are leaving Sunday.
Do you have an access statement?
Yes we do. Please see it here so you can assess whether our property is suitable for your requirements before booking: Access statement Unfortunately the cottage will be difficult for wheelchair users or those with mobility issues due to the fact that it is small and the bedrooms are upstairs. We have fire alarms for early warning in case of fire, something to consider if you have impaired hearing, note our cottage has the bedrooms upstairs and the staircase going down into an open plan area.
Can we have a discount, for late availability perhaps?
Please don’t ask us as the answer will be no. We don’t discount on request. We are confident our cottage provides good value for money at the rates you see listed on the website.
Why are short break prices higher per night than weekly bookings?
If we did simply pro-rata the weekly rate, short breaks wouldn’t be worthwhile for us. Every booking has the same cleaning and laundry fees. We work out three night rates to give us enough profit to make the admin time, risks and wear and tear associated with the booking worthwhile. It’s about 65% of the weekly rate (many other holiday homes use a figure of 70% for three nights).
What type of cot is there and do I need to bring my own cot bedding?
There is a travel cot which you are welcome to get out, put up and use. Please do bring your own bedding.
We would like to bring our bikes. Do you have bike storage?
Yes. Please let us know when you book and we will arrange for you to be given the key to our garage so you can lock your bikes up securely while you are on holiday.
We have an electric vehicle. Where can we charge it?
You may not charge your electric car via a cable from the cottage, this is a fire hazard and could invalidate our insurance. The nearest public charging point is in West Bay Road car park, only a couple of minutes walk away.
Is smoking allowed inside the cottage?
Smoking (vaping etc) is NOT allowed in the cottage.
Do I have to clean the cottage before I leave?
We don’t want you to spend all your time cleaning but we ask you leave the house as tidy as when you arrived, and make sure all equipment and utensils you’ve used are put away clean.
Is there free WiFi?
Yes, fibre broadband.
Can I watch Netflix, Amazon Prime, Now TV etc?
The TV is a Smart one. You need to use your own subscription so remember your id and password. Please log off at the end of your holiday or you may have the next guests using your subscription too! (If you forget you can sign out of Netflix on the cottage TV remotely using the “Manage access and devices” feature on the Netflix website.)
Do you provide logs for the wood burner?
There should be enough wood provided to start you off. If you need some more you can top up with logs and kindling in the nearby Spar, amongst many other places. The central heating is sufficient to keep the cottage warm, the wood burner is for fun and added cosiness. We only supply logs in the colder months (November – March).
How do I find your availability and is it up to date?
Please go to the booking  page here: Book

Availability is bang up to date. The calendar is always updated when a booking is reserved or confirmed. All information about booking, including paying the deposit and the balance and filling in the booking form is on that page.

Do you take a damage deposit?
We do not take a damage deposit. We ask that you respect the trust we place in you to look after the cottage and its contents during your stay. By making a booking you agree to accept responsibility for any damage caused by you or any member of your party and you agree to pay any costs incurred as a result. We don’t mind the odd broken glass or crockery, but if you do break something, or notice damage or items missing, please let us or the caretaker know so that the item can be replaced before the arrival of the next guests. The cottage will be checked during changeover and you may be charged for any loss or damage found.
It's time to pack. What do we need to bring?
Take a look below to see what you’ll find at the cottage already and suggestions on what to pack. Things like decent kitchen appliances, good cookware, cafetière etc are supplied to make your holiday more enjoyable and hassle-free.

At the cottage:
Bed linen
Tea towels
Bin bags – kitchen and outdoor ones
Local maps and guide books
Travel cot
High chair.

Enough to get you started:
Toilet rolls
Logs and kindling (in the colder months).

There should be one or two toilet rolls in the cottage when you arrive and enough logs for an evening. After that you need to supply your own.

Please let our housekeeper know if you can’t find any of the above things.

The following items are often at the cottage:
Washing up liquid, rubber gloves, sponges
Kitchen roll
Antibacterial handwash in kitchen and liquid soap in bathroom
Kitchen cleaner
Tin foil and cling film
Tea / coffee / sugar

When we visit we make sure the above things are in good supply in the cottage. If the cottage has been booked a lot and we haven’t visited for a while they might have got used up and perhaps not been replaced by other guests before your visit. Best to check when you arrive and then buy as required.

Bring your own

Much of this is pretty obvious and if something is forgotten, don’t worry, there’s plenty of local shops:

Food and drink*
Clothes, including swimming gear
Slippers or warm socks in winter – the flagstone floor downstairs can be cold on the feet!
Hat and gloves (cold weather)
Sun hat (summer)
Walking boots
Any medicine you may need
Suntan lotion
Small first aid kit
Phone, iPad etc.
Chargers for any of the above
Buckets and spades
Beach towels
Picnic hamper / coolbox / sandwich container.

* You can get a supermarket food delivery made to the cottage, timed when you know you’ll have arrived. Waitrose, Sainsburys, Ocado and Asda definitely deliver to our area. We suggest you just get the basics though. With so many great places to eat out and local food shops and markets you might not be doing much cooking and, when you do, it’s a pleasure to shop locally.

If you have babies, toddlers or kids you may need:
Cot bedding
Travel stair-gate perhaps
Child toilet seat
Toilet step
Favourite teddy and toys **
Night light
Nappies, nappy bags, baby wipes etc.

** A lesson learnt from experience. One holiday, when our daughter was still quite little, we realised on the outbound journey we’d accidentally left her favourite teddy at home. Calamity. It was too late to go back. We listened to her singing a sad song every bedtime about how much she missed him. 🙁