This privacy statement provides information about the personal information that we collect, and the ways in which we use it, in relation to your use of our website, https://westbaycottage.co.uk, and any enquiry or booking you make with us.
When we collect personal information and how we use it
When you browse our web site we don’t collect any information to personally identify you. Like most other web sites, we have cookies on our site which log some technical data about your visit such as which pages you go to and for how long. This information is collated into reports which help us understand how users find and engage with our site.
If you make a comment on a blog post our anti-spam service collects technical data (IP address) along with the information you directly provide such as your name, email address and the comment itself.
If you make a booking enquiry we collect your name and email address in an email to us in order to respond. We won’t use this information for any other purpose. If you don’t go ahead and book we’ll delete your email.
If you make a booking we collect your contact details (name, email, phone number, address) and any other information you may provide through our booking form. We will use these to process and manage your booking by email, post, phone or text.
Sharing your data
Be assured that we only pass on some of your information such as your name and email address to reputable, secure online invoicing software and payment providers in order to process your payments. We use Wave for invoicing and Stripe for credit / debit card payments. Your card details are never shared with us.
Your name may be verbally shared with anybody that has a legitimate reason to communicate with you or visit the cottage whilst being occupied by you, for example, cleaner, keyholder, tradesmen.
In addition to the disclosures reasonably necessary for the purpose identified above, we are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.
We do not share your data with any other organisations.
Securing your data
We will store the personal information you provide. We are obliged to keep this data as part of our accounting records for six years. We will take reasonable technical precautions to prevent the loss, misuse or alteration of your personal information.
Our grounds for processing your personal data
These, under the General Data Protection Regulation (GDPR), are as follows:
- We need to process your personal data to fulfil our booking contract obligations with you (i.e. the processing and retention of your personal information from enquiry and booking to departure and potential follow-up).
- We save your personal data as it is a legal obligation (i.e. the retention of information for accounting/tax).
- We may process or save your data when is in our legitimate interest (i.e. for website analysis).
Your rights relating to personal data
You have the right to;
- ask us what information we hold about you.
- ask for your data to be deleted or corrected.
- ask us to stop processing your data.
For all of the above, please get in touch.
If you have a complaint about the way we use your data please contact us. If we cannot resolve the problem for you, you can also contact the Information Commissioner’s Office (ICO): https://ico.org.uk/.
This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.
What is spam?
In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose. We have a zero-tolerance spam policy.
Automated spam filtering
Our messaging systems automatically scan all incoming email (and other) messages, and filter-out messages that appear to be spam.
Problems with spam filtering
No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by our systems. If you believe this has happened to a message you have sent, please advise us by another means.
You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.
Receipt of unwanted messages from westbaycottage.co.uk
In the unlikely event that you receive any message from westbaycottage.co.uk or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.
Should you have any questions about this anti-spam policy, please contact us.
We use Google Analytics to analyse the use of westbaycottage.co.uk. Google Analytics generates statistical and other information about website use by means of cookies,which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. You can find out more about Google’s position on privacy as regards its analytics service at google.com/intl/en/policies/privacy/partners/
Third party cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons that allow visitors to share content onto social networks (e.g. Twitter and Facebook, LinkedIn and Google+). In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Most browsers allow you to refuse to accept cookies.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.
Blocking cookies will have a negative impact upon the usability of some websites.
This document was partially based on a Contractology template available at www.freenetlaw.com.