Terms and Conditions

This agreement is made on the basis that the Property, 2 Swains Row, George Street, West Bay, Dorset, DT6 4EX, is to be occupied by the Client for a holiday for a specified period. It is a contract between the house owners, Graham Westlake and Susan Trevellick, and the Client (named on the Booking Form).

By signing the Booking Form the Client must be over 18 years of age and agrees to have responsibility for the Property and must have the authority to ensure that all members of the party observe these Booking Conditions.

Reservation and Payment
Once the requested dates are confirmed as being available they will be reserved in the Client’s name for 5 days. If payment as outlined below is not received in that time we regret that the reservation will be cancelled.
Bookings more than 1 month in advance: A deposit of £100.
1 month before the start date: The balance must be paid in full.

Payments must be made by sterling cheque (payable to Susan Trevellick), Bacs, or debit / credit card. Booking forms must be completed by printing off and posting to the address on the Booking Form or using the online booking form. Booking will be confirmed in writing on receipt of deposit. Non-payment of the balance will entitle us to re-let the holiday.

In the event of a cancellation being received we will endeavour to re-let the property. If successful we will refund any monies already paid. No assurances can be offered that this will be so and holiday insurance is recommended to cover you in the event of unexpected cancellation.

Changes to a Booking
Clients wishing to change reserved holiday dates may do so providing the property is available and we are in agreement.

We will, and require you to, adhere to current government advice/instructions regarding Covid-19 at the time of your holiday.

If you live in an area that is currently in lockdown with travel restrictions put in place by the government, please contact us to either postpone your stay to a later date and carry over whatever monies you have already paid, or to receive a refund.

You must not come to our cottage if you are aware or suspect you have been exposed to the virus and must therefore self-isolate at home. If you need to cancel your booking for this reason we will offer to rebook your stay or a refund.

If you become ill with Covid-19 symptoms, or become aware you have been exposed to the Covid-19 virus during your stay, you must immediately seek a test. If the test is negative you can continue your holiday. If the test is positive you must let us know and leave the cottage for home immediately if able (according to government advice). If your holiday is cut short for this reason, we will offer the proportional value of the unused portion of your stay, after the cleaner’s fee has been subtracted, towards a further booking with us. Alternatively, you may wish to claim on your travel insurance for the value of your stay.

If you are too unwell to leave the cottage you must bear the cost of any extended stay (this to government advice).

The number of guests permitted to stay in the cottage shall not exceed 4 people.

No Smoking Policy
Smoking is not allowed inside the cottage.

We regret that no pets of any kind are permitted in the cottage.

Linen and Towels
Price includes all bed linen (except for travel cot). Towels and tea towels are provided but guests must bring their own beach towels and not use our bathroom towels when out and about.

Times and Duration of Letting
The holiday rental period begins from 2.00pm on the day of arrival. Property must be vacated by 10.00am on the day of departure. It is important that this time is adhered to so that the accommodation can be properly prepared for the next guests. The Client will be liable for any extra costs incurred for attempting to stay beyond the departure time.

Property Information Folder
An information folder is provided in the cottage with information about it, local services and user manuals. If missing, please advise us immediately. On arrival the Client should check the inventory included within the folder and report any discrepancies to us.

Client’s obligations
The Client agrees to;
(a) take good care of the property maintaining all furniture, fixtures, fittings and effects in the same state of repair as at the commencement of the holiday.
(b) read the notes and instructions in the red folder on arrival and use the property and its contents in a safe and appropriate manner.
(c) keep the property secure and lock (where locks exist) all windows and doors whenever the property is left unoccupied and comply with security and safety precautions.
(d) leave the property in the same state of cleanliness and general order in which it was found (an additional cost will otherwise be incurred to cover the extra cleaning).
(e) report any damage or breakage immediately to the owners.
(f) pay the costs arising from any breakages, damage to furniture or fittings, removal of any items from the property, damage to the exterior of the property, including any damage to neighbours’ property. Very minor breakages will not usually be charged but should be advised to the Owners or Caretaker so that the item can be replaced before arrival of the next guests.
(g) not cause an annoyance or become a nuisance to occupants of the neighbouring properties. Only use the foot paths in front and behind the neighbouring properties, do not go into their front or back gardens.
(h) not obstruct access on the gravelled area in front of cottages 1,2 3.
(i) use the Internet responsibly and ensure that illegal material is not viewed using the cottage wireless internet service (Wi-Fi) connection.
(j) not make phone calls using the phone line. The phone line is for broadband usage only.

Literature and web site accuracy
The client must accept that minor differences between text / photographs in the website and literature and the property may sometimes arise. We reserve the right to make alterations to the property.

Reasonable Access
We (Graham Westlake / Susan Trevellick and our employees) retain the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Problems or Complaints
On arrival, in the unfortunate event of there being any problems or deficiencies with the accommodation or contents, the matter must be reported to the Caretaker or ourselves at once. Likewise any problems which arise during the stay must be reported in a timely fashion. Prompt notification by the Client is required to enable us to investigate and endeavour to put the matters right during the holiday. Please note that no correspondence can be entered into concerning complaints made upon departure or after returning home.

We (Graham Westlake/Susan Trevellick and our employees) shall not be liable to the Client or Third Parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. If the property becomes unavailable or unusable for some reason prior to the date of a booking then we will reimburse the Client for any monies paid but we will not be liable for any damages incurred.

We (Graham Westlake/Susan Trevellick and our employees) can not accept any liability for matters beyond our control which disrupt the holiday such as noise from nearby building works, noisy neighbours, local events, disruption of service from utility providers, closure of shops or amenities. We will not hold any responsibility or entertain any requests for compensation.

Wi-Fi is provided free of charge but its availability is not guaranteed.

Breaking the Terms and Conditions
We reserve the right to terminate the occupancy, without refund, if there shall be a breach of any of these conditions. This is without prejudice to any of the other rights and remedies available to us.